Which capability is provided by the Vlocity Interaction Launcher?

Which capability is provided by the Vlocity Interaction Launcher?

• A. Launch consoles that display the data and transactions that the customer has permissions to use
• B. Auto-assign cases to agents
• C. Export customer data to CSV
• D. Schedule follow-up reminders

Answer: (A)

Interaction Launcher provides permission-aware consoles that present only the data and transactions the user is authorized to access, giving agents a single, contextual workspace for a customer interaction. This capability is the best match because it directly describes opening a console that surfaces exactly what the user can work with, based on permissions, in one integrated view. The other options describe capabilities outside this function—auto-assigning cases, exporting data to CSV, and scheduling reminders—none of which are what the launcher is built to provide.

Interaction Launcher provides permission-aware consoles that present only the data and transactions the user is authorized to access, giving agents a single, contextual workspace for a customer interaction. This capability is the best match because it directly describes opening a console that surfaces exactly what the user can work with, based on permissions, in one integrated view. The other options describe capabilities outside this function—auto-assigning cases, exporting data to CSV, and scheduling reminders—none of which are what the launcher is built to provide.