Which object is NOT listed as a valid Case source in the Vlocity Communications package?

Which object is NOT listed as a valid Case source in the Vlocity Communications package?

• A. Accounts
• B. Contacts
• C. Assets
• D. Households

Answer: (D)

In Vlocity Communications, a Case source is the object that the system uses to pull in related customer data for the case. The package explicitly supports linking a Case to Accounts (the company), Contacts (the individual customer), and Assets (a specific product or service instance). Households, while a grouping concept used in some Salesforce data models, isn’t provided as a Case source in this package. So Households isn’t listed as a valid Case source. The other three—Accounts, Contacts, and Assets—are the valid sources because they directly map to common customer relationships or items a case might concern.

In Vlocity Communications, a Case source is the object that the system uses to pull in related customer data for the case. The package explicitly supports linking a Case to Accounts (the company), Contacts (the individual customer), and Assets (a specific product or service instance). Households, while a grouping concept used in some Salesforce data models, isn’t provided as a Case source in this package. So Households isn’t listed as a valid Case source. The other three—Accounts, Contacts, and Assets—are the valid sources because they directly map to common customer relationships or items a case might concern.